Growing Clinics Through
Patient-Centric Experience

digitalMD is a full-service healthcare marketing and technology company.  We help medical, dental and aesthetics practices, and health startups grow their business by attracting and retaining patients, and creating an outstanding customer experience.
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Products and Services

Web and Mobile
- Responsive Websites
- E-Commerce Websites
- Mobile Apps
- UX & UI Design
- Customer Support
Performance Marketing
- Search Engine Optimization (SEO)
- Paid Online Advertising (PPC)
- Conversion Rate Optimization (CRO)
- Mobile/SMS Marketing
- Email Marketing
Reputation Management
- Online Reviews
- Sentiment Analysis
- Social Media
- Internal Training Guides
- Customer Satisfaction Surveys
Automation and Digitalization
- Patient Communication
- Scheduling Systems
- Patient Forms
- Electronic Health Records (EHR)
- Telehealth
Brand Development
- Brand Strategy
- Creative Design
- Integrated Marketing Campaign (IMC)
- Influencer Marketing
- Go-to-Market Launch
HealthTech
- Digital and E-Commerce Startups  
- Business Planning and Strategy
- Advanced Mobile Applications
- Digital Products and Platforms
- Healthcare Blockchain

The Consumer-Centric,
Digital Disruption
of Healthcare

There is a transformational change happening in healthcare: consumerism. Just like in the hospitality, retail or financial services industries, patients expect more for less – more value, better outcomes, greater convenience, access and simplicity; all for less cost, complexity, and time.

To meet these needs and succeed in such an increasingly demanding environment, it’s important to understand your customer perspective and create a personalized patient-centric experience.
Patient experience is a journey of consisted of various moments at which a patient will directly, or indirectly, come into a contact with your business – before, during and after the treatment. These touch points are critical decision points as they influence a customer’s perception about your product, brand, business, or service, ultimately resulting in either purchase or abandonment.

We optimize every touchpoint along the journey, with our cutting-edge healthcare marketing and technology solutions, to create a seamless, end-to-end patient experience. The result is: more new patients, more loyalty and more revenue.  
360° Customer View: Holistic Patient Experience
As soon as a health or aesthetics need arise, most people look online to learn about providers and care. If your clinic isn’t easily found via search, patients will likely find another doctor, so an effective SEO strategy and consistent online presence are critical.
Online reviews are among the first decision points in the patient journey while looking for a healthcare practitioner, so having positive patient feedback across all web listings will help build a solid reputation.
Conversion means turning a potential customer into a real one. In the healthcare business, this can be achieved by providing online scheduling and text messaging options to prospective patients.
From pre-visit online intakes and automated reminders, to telehealth visits, digital technologies can give you a clear competitive edge – as they can reduce cancellations, and improve efficiency and patient satisfaction.
Staying connected, requesting feedback and being proactive with additional personalized communication via email or text message ensures that a one-time patient becomes a loyal one.
By improving the touchpoints listed above, you influence your satisfied patients to post positive reviews and act as your practice advocates, thus attracting new, prospective patients.

About

Whether you are an established healthcare clinic or a digital startup, we offer all-in-one solutions for your business, marketing and technology needs.

Through its innovative partnership model, digitalMD provides the best of both worlds - big company expertise and capabilities with small company flexibility and relationship focus.
We bring a wealth of business and marketing experience with some of the finest companies in the world known for brand building, innovation and customer excellence such as American Express and Colgate-Palmolive.

Our mission is to take that knowledge to help medical professionals grow their healthcare business so they can focus on what they do best – helping their patients.
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Let’s connect!



(646) 397-2595
info@digitalmd360.com 


digitalMD, LLC
307 East 37th Street
New York, NY 10016
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